In a significant restructuring effort, over 400 employees in Portugal have been laid off from the Foundever and Airbnb project, raising concerns about job security and the stability of the customer support sector on an international scale.
These layoffs are part of a broader business strategy adjustment, reflecting the current economic climate. Many affected employees expressed shock and disappointment, particularly as numerous individuals had dedicated years of service to the company.
Foundever, previously known as Sitel, has been a key player in the customer support industry, with the Airbnb project being a major component of its operations in Portugal. The abrupt termination of such a large number of employees has prompted discussions regarding the company’s commitment to its workforce and the sustainability of its business model. 
Concerns about communication have also surfaced among those impacted. Many employees reported feeling blindsided by the announcement, which came with little prior warning. This atmosphere of uncertainty has led many to question their future within the industry.
As the repercussions of these layoffs unfold, industry experts are closely monitoring how Foundever will manage its remaining workforce and whether this decision will affect its ability to attract new talent in the future. The situation underscores the precarious nature of employment in the customer service sector, where job security can often be uncertain.
In response to the layoffs, support groups and unions have begun mobilizing resources to assist those affected, helping them navigate the challenges of unemployment and explore new job opportunities.
As developments continue, many are seeking clarity on Foundever’s long-term strategy and its implications for the customer support landscape in Portugal. The experiences of those impacted serve as a poignant reminder of the unpredictable nature of the job market and the importance of having contingency plans in place.
