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Sitel to lay off more than 180 employees

Hundreds of people in the Southern Tier are learning they’ll be without a job this fall.

Sitel announced impending layoffs for their location in Steuben County Monday.

More than 180 employees at the Erwin Call Center will be out of a job by the end of October.

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Company officials say layoffs are a direct result of the company losing a major client.

Since 2010, the company has laid off a few hundred people on two separate occasions.

Most of the positions being cut are customer service representatives.

Layoffs are expected to take effect between October 7 and October 21.

Those looking to stay with the company will be contacted by human resources about the upcoming application process.

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